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Complaints

Our commitment

Creditfix Limited believes in delivering leading financial solutions, giving our customer discreet advice and assistance in all financial matters.

It is important to us that you receive a high level of customer service. We will ensure sensitivity and empathy and will endeavour to do all we can to help.

Our service

Our staff are trained to assist you and, at all times, to provide the best customer service. There are times when things can go wrong but it is our intention to prevent this from happening or address any issues raised, as soon as possible.

We will handle complaints in a prompt and timely manner by acknowledging receipt of your complaint within three working days.
We aim to respond in full to all complaints received within ten working days. Occasionally, it may take longer to resolve the issue but where this situation arises, we have procedures in place to ensure a speedy response to the complainant.

Complaints procedure

Upon receipt of a formal complaint, we will always acknowledge this. You can contact us in writing at the following address;

Compliance department, Creditfix Limited, 4 West Regent Street, Glasgow ,G2 1RW

Telephone number: 0800 0431 431

Email: complaints@creditfix.co.uk

Our Compliance Team will contact the complainant within three working days to confirm receipt of the complaint.

The Insolvency Practitioners Association (IPA) is the body responsible for regulating the Insolvency Practitioners at Creditfix Ltd. Their aim is to promote and maintain a high standard throughout the Insolvency industry and make regular visits to each member. They carry out audits on each member ensuring they are working in line with the Insolvency legislation, rules and best practice.

If the complainant remains dissatisfied with our final response or if we have been unable to resolve the complaint, then they can contact the insolvency Complaints Gateway by:

  • calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 9am to 5pm), or
  • completing and emailing the online complaints form on the Insolvency Service website Insolvency Practitioner Complaint or
  • Emailing the online complaints team at insolvency.enquiryline@insolvency.gsi.gov.uk
  • completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

IVA Complaints

View our Client Complaints Procedure.

Useful Links

Financial Ombudsman Services