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Creditfix’s Values

At Creditfix, we believe that everyone should be entitled to 100% Confidential debt advice. We work to ensure that this advice is made readily available. Financial problems place many people in a difficult position, which often leaves them feeling alone. Our mission is to be the port of call for those in need of personal insolvency services in the UK, our friendly and knowledgeable advisors are available with a kind ear to listen to your problems. Our promise is that we will always work to find the best solution for your individual circumstances. Anyone who decides that Creditfix is the best option to deal with their financial problems can be assured that we always abide by the core Creditfix values.

 

Dynamic

We encourage continuous innovation of systems and processes to help reduce the time and stress associated with resolving financial issues for all Creditfix customers.

Proof point – Our technology has been adopted industry-wide, and we are at the forefront of developing new solutions that make it easier for our customers to make the right decisions and get out of debt in a way which suits their lifestyle.

 

Knowledgeable

With over 70 years of experience in insolvency and an on-going training program designed to build the knowledge of our team. We are in a position to shape the industry and understand how we can best help our customers. Between them, our Insolvency Practitioners have over 70 years’ experience of personal insolvency matters.

Proof point – We have helped over 52,000 customers find a debt solution, and have given advice to many more. Our team is trained to ensure we give consistent and appropriate advice to all of our customers.

 

Professional

We approach each case individually and make certain that we will never judge any customers that approach us for debt advice. Our team are trained to give the best advice and deliver it in a competent and skillful manner.

Proof point – We employ specialist staff to deal with each stage of the customer journey. Careful recruitment and selection along with a dedicated training programme ensure that our staff are the embodiment of our core values.

 

Customer-Focused

As a business we are focused on putting their needs first. In everything that we do and in our approach to helping our customers on their journey out of debt, we put the needs of our clients first.

Proof point – We understand the issues associated with being in debt and can empathise with customers based on dealing with thousands of individuals over the years. 85% of our customers rate us 4 or 5 out of 5 on review centre.

 

Caring

Over the years we have developed an in-depth understanding of what it means to be in debt. We know that it can be a frightening and lonely place. We pride ourselves on how our staff provide a friendly and compassionate ear for customers at a time when they need support.

Proof point – Our vulnerable customer training allows our staff to deal with all matters and be there consistently to offer advice and the best resolution for every situation.

Struggling with debt? Call today and find out how we can help.

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