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Complaints

Our commitment

Creditfix Limited believes in delivering leading financial solutions, giving our customer discreet advice and assistance in all financial matters. It is important to us that they receive a high level of customer service but we are aware sometimes things can go wrong, and if they do we will address any issues raised as soon as possible.

Complaints procedure

Written Complaints: Compliance Department, Creditfix Limited, 4 West Regent Street, Glasgow, G2 1RW.

Telephone Complaints: 0800 0431 431

Electronic Complaints: complaints@creditfix.co.uk

Our Compliance Team will contact the complainant within three working days to confirm receipt of the complaint.

The Compliance Team will then conduct a full review before issuing a letter of response within ten working days of the complaint.

On the rare occasion that we are unable to resolve a complaint within that time, then we will always write to explain the reasons why and indicate how long it will take to resolve.

The Insolvency Practitioner Association (IPA) is the body responsible for regulating Insolvency Practioners. Their aim is to promote and maintain a high standard throughout the Insolvency Industry and will make regular visits to each member. They carry out audits on each member ensuring they are in line with the Insolvency rules and legislation.

If the complainant remains dissatisfied with our final response or if we have been unable to resolve the complaint, then the complainant can contact the insolvency Complaints Gateway by:

Useful Links

Financial Ombudsman Services

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