Call free today: 0800 0431 431

Complaints

Creditfix Limited believes in delivering leading financial solutions, giving our customers discreet advice and assistance in all financial matters.

It is important to us that they receive a high level of customer service but we are aware sometimes things can go wrong, and if they do we will address any issues raised as soon as possible.

When this happens please contact us and let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right for you.

We will keep you up to date as matters progress and you are free to contact us at any time if you have any questions.

Whichever way you contact us we will start investigating straight away.

If you require any additional help for any reason in order to make a complaint please let us know and we will do what we can to offer assistance with any language or literacy issues.

If you are a vulnerable customer or the friend, family member or carer of a vulnerable customer, we can refer you to a list of useful organisations that provide specialist help and assistance.

What information we need

To assist us in dealing with your complaint please provide the following:

Complaints Form

Please complete the CAPTCHA

Alternatively, you can contact us via the below: 

Written Complaints: Complaints, Creditfix Limited, 4 West Regent Street, Glasgow, G2 1RW.

Customer Service: 0800 0431 431.

The complaints process

In the first instance one of our experienced managers will aim to resolve all of your concerns within three working days of receipt. If the manager is unable to resolve your concerns, the matter will be escalated to the Compliance Team who will formally acknowledge your complaint upon receipt and confirm contact details of the person dealing with it. Our aim is to resolve your complaint within 8 weeks, and we will keep you updated on our progress until it is resolved.

 

Within 4 weeks if we are still investigating your complaint

We will explain why we require more time to investigate and indicate when you can expect a full and final response (this will be within a maximum of a further 4 weeks)

 

Within 8 weeks of us receiving your complaint

When we have completed our investigation we will send you a final response letter. This letter will detail the investigation and the findings. The letter will also confirm our conclusions, whether we have upheld, partially upheld or not upheld your complaint and explain any action we are taking, or have taken to correct the problem that led you to complain and detail any redress that may be due.

Should you remain dissatisfied

The Insolvency Practitioner Association (IPA) is the body responsible for regulating Insolvency Practitioners.

Their aim is to promote and maintain a high standard throughout the Insolvency Industry and will make regular visits to each member.

They carry out audits on each member ensuring they are in line with the Insolvency rules and legislation.

If you remain dissatisfied with our final response or if we have been unable to resolve the complaint, then you can contact the insolvency Complaints Gateway by: