Many people are confused about their finances when they first approach us and as such we want to make this process as simple as possible. Whether you are a new or existing customer we will aim to answer all your questions to the best of our ability. In order to make our process as good as possible we have added some of our more frequently asked questions.If you don’t find an answer to what you are looking for here just give one of our staff a call on 0808 208 5198 or go to the contact us section and we will help as best we can.
We will review your income and expenditure to agree a realistic monthly contribution payment based upon your surplus income. This will be reviewed on a regular basis.
Secured debts are tied to an asset, such as a property, which the lender will seek to claim if regular payments are not maintained. Your property may be a risk if you do not maintain repayments on these debts. Unsecured debts are not tied to an asset and will form part of your arrangement, all payments to these debts will cease upon acceptance of the Insolvency arrangement.
You should only notify your employer if you owe your employer money or your contract of employment states that you should disclose the agreement. We would also recommend that you review your contract of employment prior to entering an agreement.
Once you enter an agreement your creditors will be contacted in writing and asked to submit details of the debt due by you. They must update their systems and liaise directly with us. Please note that it can take a few weeks for the information to reach the correct department and for calls and correspondence to stop. If you continue to receive calls and correspondence from your creditors, then you should contact our customer service department on 0141 565 1300 and we will arrange to contact the creditor on your behalf.
We recommend that you change your bank account, if you have any debts with your current provider. This will extend to all brands connected with your provider, for example RBS and NatWest are connected. Lloyds, Halifax and Bank of Scotland are all connected to each other.