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Useful Guides & Information

You are definitely not alone if you are struggling with debt. Not only are there millions of people who are in a similar boat, there are plenty of organisations with information that can help you.


The Samaritans are a charity who provide a non-judgemental ear to listen to you. They are available for 24 hours a day and can provide you with the emotional support you need, no matter what your circumstances.

0845 790 9090


An NSPCC service devoted to helping and supporting children. They can offer you advice and support on the issues in your life that may be affecting your children, as well as provide support for children who need it.

0800 1111

Mental Health Foundation

Our charity partner where you can find advice surrounding the mental health issues that often arise under difficult times, such as when you feel like you have list control of your debt.

Pension Service

If you are concerned about your pension, whether you are working towards one or already receiving one, you can find the information you need at the Government department for work and pensions.

0845 915 1515

Age UK

A Charity dedicated to supporting and providing information for older people, whether you are concerned about your own situation, or someone else’s.

0800 169 65 65

Money Advice Service

A service set up by the government, which is designed to give you the best, impartial financial advice. They have a lot of helpful tools to help you understand your debt.

0300 500 5000

Gamblers Anonymous

A charity who support compulsive gamblers. They can offer advice, and put you in contact with a local meeting for face-to-face support.

020 7384 3040


A charity dedicated to families affected by drug and alcohol addiction.

020 7553 7640

Homes and Communities Agency

The Government’s housing, land and regeneration agency. Among other things, they regulated social housing providers. This was previously undertaken by the Tenant Service Authority.

0300 1234 500


A charity who provides comprehensive information on tax and tax related issues. Useful if you need help understanding your taxes, or have any questions about the amount that you should be paying.

0345 120 3779

Rights of Women

A charity dedicated to women’s rights. They aim to empower women and raise awareness on their legal rights.

020 7251 6577

HM Revenue & Customs

The governmental authority for the payment of taxes. Their website provides advice on issues such as tax, tax credits and child benefit

0845 302 1444 – Child Benefit

0845 300 3900 – Tax Credits

Jobcentre Plus

A government department dedicated to job hunting and benefits advice. This a great resource if you are unemployed, or looking to find other work.

0845 6060 234

Financial Ombudsman

This service was set up by Parliament and is dedicated to disagreements between financial service providers and consumers. If you have a complaint with a financial service provider, they can help you.

0800 023 4567

Energy Ombudsman

A service dedicated to resolving disputes between energy companies and their customers. They are approved by Ofgem, the government energy regulator.

0330 440 1624


A government website which provides information to the public about public services.

0800 88 22 00

Citizens Advice Bureau

A network of charities throughout the UK dedicated to financial, legal and consumer advice. They have local offices throughout the UK. They also provide webchat services and are working on rolling out a national phone service.

The Insolvency Service

A service for residents of England & Wales, who provide information on the options available to consumers on dealing with their debts. Residents in Scotland can access The Accountant in Bankruptcy.

The Accountant in Bankruptcy

A guide for residents in Scotland, which provides information on the options available to consumers on dealing with their debts. Residents in England and Wales can access The Insolvency Service



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