The following now provides an overview of how we protect your privacy during your visit to our website.
Personal Information We Gather
Personal information is gathered from you in two ways: (a) directly (for example if you submit an online form, engage in live chat or otherwise supply any personal details to us); and (b) indirectly (for example, through our website’s technology).
We will obtain personal information about you directly (such as your name, email address, phone number, amount of debt, etc.) whenever you volunteer this information by completing an online form or by using live chat on our website. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
For example, we will obtain your personal data when you sign up to our enewsletter, request a free consultation, purchase goods or services or contact us for any reason. If you volunteer such information you will be consenting to our processing it for the purposes specified.
By providing us with your email address, you are agreeing to receive the Creditfix enewsletter. Our enewsletter will contain useful information on your debt options as well as promotions and special offers we feel may be of interest to you. Your email address will only be used to deliver our enewsletter to you and will not be passed onto any third-party without your prior consent.
If you request a debt consultation with us, then your email address, name, phone number and other details you provide may be shared with selected third-parties who we believe may be able to assist with working towards a solution to your debt. Where we permit selected third parties to use your data, we (or they) will contact you by phone, e-mail and SMS messaging only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
When we refer your details to a third party-company, we may receive financial compensation for doing so. However, we do not charge you for this introduction. Your consultation is always free, but fees will apply if you choose to enter into a debt programme. These fees will be made clear by your advisor prior to your enrolment.
Moreover, we will disclose your personal information to third parties:
- In the event that we sell any business or assets, in which case we will disclose your personal data to the prospective buyer of such business or assets.
- If Creditfix Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
To opt out of the Creditfix enewsletter, simply click the “unsubscribe” link that is included at the bottom of every email we send you. You may also email firstname.lastname@example.org with the subject line “Unsubscribe” and we will remove you from our newsletter within a maximum of 10 calendar days, but usually much sooner.
To opt out of marketing communications from our third-party partners you may contact each of them directly with this request. You may also ask us to communicate on your behalf to our debt relief partners that you no longer wish to receive marketing messages. To do so, please email email@example.com with your request, and provide enough information in order for us to identify you (e.g. your name, email address, phone number, etc). If your objection is not to marketing in general, but to marketing by a particular channel, such as email or telephone, then please specify the channel to which you are objecting.
Undertaking Anti-Money Laundering checks:
To comply with money laundering regulations, there are times when we need to confirm the identity of our customers in order to satisfy our requirements. To satisfy our requirements an electronic Anti Money Laundering check may be completed on our customers.