Rossendales debt collectors: Should I repay money owed?

If you have been getting calls and letters from a company called Rossendales, it’s possible that you owe money that has now been passed to a debt collector.

This can be a stressful discovery, particularly if you’re not familiar with the company who are demanding payment.

In this guide we’ll explain more about Rossendales debt collectors, why they might be contacting you, and what you should do if you are threatened with a visit from Rossendales bailiffs.

Who is Rossendales corporate debt recovery services?

Rossendales is a debt collection agency that collects debts on behalf of more than 250 partner organisations across the UK.

While Rossendales dates back to 1972, the company name has now changed to ‘Marston Holdings’ following a takeover.

Rossendales claims to specialise in efficient, client-focused services in debt recovery, providing services like delivering court order enforcement and parking enforcement.

Now that they are part of the Marstons umbrella organisation, Rossendales have diversified beyond debt collection and now offer various technological solutions, including rapid charging solutions for electric vehicles.

Are they a legitimate debt enforcement agency?

Yes, Rossendales is a legitimate debt enforcement agency. Under the Marston Holdings banner, Rossendales is regulated by various industry bodies.

Rossendales is covered by CIVEA (the Civil Enforcement Association), the British Parking Association (BPA), and is also an organisational member of the Institute Of Revenues Rating & Valuation (IRRV).

As well as being regulated by independent organisations, Marston also employs an Independent Advisory Group internally.

The group meets at least five times per year to the company’s ethical practices and ensure that all employees and enforcement agents meet these standards.

Where is Rossendales debt enforcement services based?

Because Rossendales is now known as Marston Holdings, they operate from Marstons HQ in Birmingham.

Rossendales bailiffs address:

Marston Holdings

8th Floor,

Rutland House,

148 Edmund St,

Birmingham,

B3 2JR

What services do Rossendales offer?

On the debt recovery side of the business, one of the main areas of focus for Rossendales debt collectors is Local authority debt recovery.

Council tax arrears

One of the major debts that Rossendales collect is unpaid council tax.

According to the Marstons website, they process more than 250,000 liability orders per year from a broad range of local councils and other local authorities, and specialise in debts ranging from council tax arrears to unpaid parking fines.

Why would Rossendales bailiffs be contacting me?

If an enforcement agent from Rossendales debt collectors is contacting you over unpaid debts, you may be confused.

The chances are you’ve never heard of Rossendales before, so how could you owe them money?

Having your debts passed to a debt collector

The most likely answer is that you owed money to another creditor, and that debt has since been passed on to Rossendales bailiffs.

As mentioned previously, Rossendales recover debts on behalf of over 250 organisations throughout the UK, including local authorities, central government, and private landlords.

If you’ve fallen behind on your rent, or found yourself with council tax arrears, it’s possible that those debts have been passed to Rossendales by the original creditor, meaning Rossendales debt collectors now have the right to attempt to recover the money from you.

Should I repay a debt collection agency like Rossendales?

If you are in debt to debt collectors like Rossendales, you shouldn’t ignore the problem. Burying your head in the sand will only cause your problem debt to get worse.

First, you should ask for details of the money you owe.

Ask for proof of outstanding debt

Before any money changes hands, you should always ask a debt collector to provide proof of the money you owe.

They should be able to give you details including how much you owe, when the debt was accrued, and who the original creditor is.

You can find Rossendales bailiffs contact details below:

Phone: 0333 320 1822

Email: [email protected]

Post: Marston, PO Box 12019, Epping, CM16 9EB

Repay debt collectors upfront

If you have the money available, the best way to stop hassle from debt collectors is to repay the money you owe as a lump sum.

There are various ways to pay Rossendales (Marstons), including paying online (here), making a payment over the phone, or sending a cheque, postal order, or banking draft to their PO Box (same as above).

Ask about a payment plan

If you don’t have the money to repay what you owe in one go, that’s entirely understandable.

The majority of people choose to repay a debt collector via some form of payment plan.

You can get in touch with Rossendales and offer to repay what you owe gradually.

As long as you offer to pay what you owe in a reasonable amount of time, debt collectors are likely to accept your repayment plan – they’d rather get their money gradually than not at all.

Can a debt collector take me to court over debts like council tax arrears?

Yes. While debt collectors for private recovery firms like Rossendales don’t actually have legal powers themselves, they can use the power of the court to pursue you over unpaid debt.

County Court Judgement

If a debt collector feels you’re unfairly refusing to pay them, they can apply for what’s known as a County Court Judgment.

A County Court Judgement, or CCJ, is a court order handed down by the county court of England and Wales. If you receive a CCJ, you will be ordered to repay what you owe in full within a timeframe deemed acceptable by the court.

If you ignore a CCJ, or refuse to repay it, you could face serious legal consequences, including having County Court bailiffs come to your home to take control of your possessions. A CCJ will also stay on your credit file for six years, which will damage your credit rating.

If you have a CCJ against you, you should seek professional debt advice immediately.

What if I can’t afford to pay debts to local authorities?

If you can’t afford to repay the money you owe to a debt collector, there are solutions available in the UK to support people in your position.

Debt solutions

In the UK, there are debt relief solutions available to people who have serious debt but don’t have the income necessary to pay those debts off in full.

The most popular debt solution in the UK is an Individual Voluntary Arrangement (IVA). It’s a legally-binding arrangement with your creditors that you will make an affordable monthly contribution to your debts over 60 months, after which your remaining debts will be written off.

To find out more about whether an IVA could be suitable for you, click here.

How can I protect myself from an enforcement agency like Rossendales?

If you’ve fallen behind on your bills and you have debt collectors snapping at your heels, it’s only natural if you feel nervous, especially if you can’t afford to repay the money you owe.

We understand what you’re going through. At Creditfix, we talk to people struggling with debt problems every single day. We’ve provided debt help to more than 182,000 people, and we can help you too.

If you’re worried about your financial situation, get debt advice you can trust. Talk to Creditfix today on 0800 0431 431.