Customer Area
The customer area is the hub for all existing Creditfix customers, where you can download the customer app, start a live chat with an advisor, access key contact information, read in-depth articles and FAQs, and check business hours.
We’ve helped over 250,000 people with their debt
Creditfix customer app
The Creditfix customer app gives you an instant overview of your arrangement with us, and offers you access to:
- Upcoming payments and payment history
- Important documents (including your IVA proposal)
- Bank information and advice on your arrangement
Talk to a team member
Existing Customers
Phone number: 0800 043 1431
Email address: [email protected]
| Monday | 9am - 8pm |
|---|---|
| Tuesday | 9am - 8pm |
| Wednesday | 9am - 8pm |
| Thursday | 9am - 8pm |
| Friday | 9am - 6pm |
| Saturday | 9am - 12pm |
| Sunday | Closed |
Rich H
We’ve helped over 250,000 people with their debt
Your IVA journey
Have a question about your IVA? Find out everything there is to know about your IVA Journey year by year including your credit rating, your first payment or how to prepare for life after an IVA.
Knowledge Base
If you’re looking for more information on your IVA, you’ll find everything you need to know about managing your arrangement in our knowledge base.
Frequently Asked Questions
How do I update my personal information on the Creditfix system?
To update your personal information, you can use the Creditfix app. You can access the app using the link at the top of the page. Log in to your account, navigate to the settings or profile section, and make the necessary changes.
If you encounter any issues, or you would prefer to speak to someone in person, feel free to contact our customer service team on 0800 043 1431.
Can I change my payment date after it’s been agreed?
Yes, it is possible to change your payment date even after it has been agreed upon, however this change must be arranged and approved by our customer service team. Please get in touch with them to discuss your situation and they will guide you through the process.
What happens if there’s a mistake on my Annual Review report?
If you notice a mistake on your Annual Review report, please contact our customer service team immediately. They will take care of correcting the error and will also reach out to any relevant creditors to ensure all records are updated accordingly.
I’ve completed my Annual Review but I’m still being asked about it - what should I do?
If you have already completed your Annual Review and are still receiving communications about it, it’s likely that there has been a delay in our system updating your status. Please rest assured that this is nothing to worry about, and you will not need to complete the review again.
How long does it take for my creditors to know I’ve finished my IVA?
Once you have received your certificate of completion for your IVA, your creditors should generally be informed within a month or two. During this period, it is common for some creditors to continue contacting you until their records are fully updated.
Can creditors contact me after my IVA?
Similar to the above, creditors should stop contacting you within a month or two of you receiving your certificate of completion. However, if their records still indicate that you are in an active IVA, they may continue to reach out. If this happens, you can provide them with your certificate of completion to show that you are no longer responsible for the relevant debts, or contact our customer service team if the issue is not resolved.
What happens if my IVA is extended into a sixth year?
Having your IVA extended into a sixth year is entirely normal and nothing to worry about. If your IVA has been extended it likely means you didn’t hold enough equity in your home to allow you to end the arrangement after five years. You will carry on making payments as normal for the next 12 months, after which all debts included in your IVA will be dealt with.
Still need help?
We hope you’ve found what you were looking for, but if you still need help with something, feel free to call one of our team and they will be happy to help you.